HLT57715

Diploma of Practice Management

Establish your career in practice management with this advanced-level course, equipping you with the frontline management and leadership skills to operate professional practices within the health industry.

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WAYS TO STUDY Online

NEXT INTAKE Start date: 22 Apr 2025 Duration: 18 months View all intakes

WHAT YOU'LL PAY

Concession

$5,580

Subsidised

$6,660

Full Fee

$10,260

Eligibility calculator

Course overview

Establish your career in practice management with this advanced-level course, equipping you with the specialised frontline management and leadership skills required to operate professional practices within the health industry. With up to 10,000 practice manager jobs expected to be created over the next five years, this course has tangible employment opportunities for those seeking a career in a broad range of healthcare settings.

This qualification reflects the role of business or practice managers who manage the operation of small to medium-sized health practices. A formal qualification in practice management will equip you to manage budgets and financial plans, health billing and accounting systems, and legal and ethical compliance. In addition, you will learn about the health industry, along with front line management and leadership skills. TAFE Queensland will be there to support you every step of the way through our flexible delivery mode, including online learning resources, and one-on-one email and phone support.

Successful completion of this course will qualify you to seek employment, or advance in your current role, as a practice manager. It will also give you the foundation knowledge to pursue further studies in your field.

What can I do?

Health and Welfare Services Manager
Medical Administrator
Practice Manager
Medical Practice Manager

Course outcome:

HLT57715 Diploma of Practice Management

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCUS501

Manage quality customer service

UNIT CODE :
BSBCUS501

Unit description :

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
UNIT NAME
Manage quality customer service

UNIT CODE
BSBFIM501

Manage budgets and financial plans

UNIT CODE :
BSBFIM501

Unit description :

This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.
UNIT NAME
Manage budgets and financial plans

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMGT502

Manage people performance

UNIT CODE :
BSBMGT502

Unit description :

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
UNIT NAME
Manage people performance

UNIT CODE
BSBRSK501

Manage risk

UNIT CODE :
BSBRSK501

Unit description :

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
UNIT NAME
Manage risk

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
CHCLEG003

Manage legal and ethical compliance

UNIT CODE :
CHCLEG003

Unit description :

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
UNIT NAME
Manage legal and ethical compliance

UNIT CODE
HLTADM004

Manage health billing and accounting system

UNIT CODE :
HLTADM004

Unit description :

This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.
UNIT NAME
Manage health billing and accounting system

UNIT CODE
HLTINF007

Implement and monitor infection prevention and control standards, policies and procedures

UNIT CODE :
HLTINF007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.
UNIT NAME
Implement and monitor infection prevention and control standards, policies and procedures

UNIT CODE
HLTWHS004

Manage work health and safety

UNIT CODE :
HLTWHS004

Unit description :

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
UNIT NAME
Manage work health and safety

UNIT CODE
UNIT NAME

UNIT CODE
BSBHRM506

Manage recruitment selection and induction processes

UNIT CODE :
BSBHRM506

Unit description :

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.
UNIT NAME
Manage recruitment selection and induction processes

UNIT CODE
BSBMED401

Manage patient recordkeeping system

UNIT CODE :
BSBMED401

Unit description :

This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system.
UNIT NAME
Manage patient recordkeeping system

UNIT CODE
BSBWOR502

Lead and manage team effectiveness

UNIT CODE :
BSBWOR502

Unit description :

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
UNIT NAME
Lead and manage team effectiveness

UNIT CODE
HLTADM001

Administer and coordinate Telehealth services

UNIT CODE :
HLTADM001

Unit description :

This unit describes the skills and knowledge required to administer, support and monitor Telehealth services in a healthcare organisation in collaboration with health professionals and other service providers. The unit covers only additional administration skills that are specific to Telehealth.
UNIT NAME
Administer and coordinate Telehealth services

UNIT CODE
HLTWHS006

Manage personal stressors in the work environment

UNIT CODE :
HLTWHS006

Unit description :

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
UNIT NAME
Manage personal stressors in the work environment

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online virtual classroom		18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	22 Apr 2025	18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 Apr 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	06 May 2025	18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 06 May 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	14 Jul 2025	18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 14 Jul 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	11 Aug 2025	18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 11 Aug 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	07 Oct 2025	18 months	Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm	Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1x Zoom session per week Wednesday 6:45pm. Tutorials Monday 9:30am & Wednesday 1pm The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,580 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $6,660 There are a range of government funded courses available for eligible students. Learn more Full fee: $10,260 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

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Diploma of Practice Management (HLT57715)

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Diploma of Practice Management

COURSE CODE: HLT57715

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

VET Student Loan - $12,557 cap

The VET Student Loans program assists eligible students enrolled in approved courses to pay their tuition fees. The Australian Government charges full fee-paying (non-subsidised) students a 20 per cent loan fee in addition to their tuition fees. A VET Student Loan is a debt that must be repaid.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Students must be actively employed in the medical practice sector for entry into this program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

Important information

To be eligible for the Higher Level Skills subsidised price, you must:

be an existing worker in the Health Industry. Evidence must be supplied prior to enrolment.
be aged 15 years or over, and be no longer at school;
permanently reside in Queensland;
be an Australian citizen, Australian permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen;
not hold a certificate IV or higher-level qualification, not including qualifications completed at school and foundation skills training; and
not be enrolled in another qualification, not including foundation skills training.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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Diploma of Practice Management

Course overview

What can I do?

Course outcome:

Study your way

Learning support options

Core units

Elective units

Download Brochure

Ask a question

Diploma of Practice Management

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

VET Student Loan - $12,557 cap

Entry requirements

Selection criteria

Resources required

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Apply through QTAC

Course disclaimer

Related courses

CPR Skill Set

Certificate III in Sterilisation Services

Careers

Certificate IV in Health Administration

Careers