SIT30122

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

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STUDY LOCATIONS Far North Queensland North Queensland

WAYS TO STUDY Online Apprenticeships and traineeships

WHAT YOU'LL PAY

Fee-Free TAFE

Concession

$735

Subsidised

$1,110

Full Fee

$2,925

Eligibility calculator

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

Visitor Information Officer
Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent

Course outcome:

SIT30122 Certificate III in Tourism

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND003

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITXCCS014

Provide service to customers

UNIT CODE :
SITXCCS014

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM007

Show social and cultural sensitivity

UNIT CODE :
SITXCOM007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS005

Participate in safe work practices

UNIT CODE :
SITXWHS005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

UNIT CODE :
SIRXOSM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
UNIT NAME
Maintain ethical and professional standards when using social media and online platforms

UNIT CODE
SIRXOSM003

Use social media and online tools

UNIT CODE :
SIRXOSM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to implement the use of social media and online platforms for organisational purposes. It requires the ability to identify the objectives for online communications, create and post relevant content to promote engagement with the organisation, and to engage professionally with customers.

Pre-requisite unit :
SIRXOSM002
UNIT NAME
Use social media and online tools

UNIT CODE
SITTGDE016

Lead tour groups

UNIT CODE :
SITTGDE016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.
UNIT NAME
Lead tour groups

UNIT CODE
SITTTVL001

Access and interpret product information

UNIT CODE :
SITTTVL001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTVL003

Provide advice on Australian destinations

UNIT CODE :
SITTTVL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTVL004

Sell tourism products or services

UNIT CODE :
SITTTVL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
UNIT NAME
Sell tourism products or services

UNIT CODE
SITTTVL005

Prepare customer quotations

UNIT CODE :
SITTTVL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare customer quotations

UNIT CODE
SITTTVL006

Book tourism products and process documentation

UNIT CODE :
SITTTVL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
UNIT NAME
Book tourism products and process documentation

UNIT CODE
SITXCCS009

Provide customer information and assistance

UNIT CODE :
SITXCCS009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

UNIT CODE
SITXCCS010

Provide visitor information

UNIT CODE :
SITXCCS010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM008

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
UNIT NAME
Provide a briefing or scripted commentary

Note: For some courses, not all electives are available at all campuses.

Ways to study

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Online self-directed

You will access learning materials including documents, videos, assessments and more through Connect - our learning management system and will complete self-paced study. Learn more
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STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed	Anytime	up to 1 year	Part time 15 hours per week	Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. Anytime The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time 15 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed	Anytime	up to 6 months	Full time 20 hours per week	Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. Anytime The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 6 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time 20 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed	Anytime	up to 1 year	Part time 15 hours per week	Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. Anytime The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time 15 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Fee-Free TAFE: $0 Concession: $735 Subsidised: $1,110 Full fee: $2,925 Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 1 year	Full time 20 hours per week	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time 20 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 1 year	Part time 15 hours per week	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time 15 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 1 year	Part time 15 hours per week	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time 15 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 1 year	Full time 20 hours per week	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 1 year The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time 20 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

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CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Whitsundays - Cannonvale	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online
Townsville - Pimlico	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Tourism (SIT30122)

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Certificate III in Tourism

COURSE CODE: SIT30122

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

See if you qualify for a subsidy

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

It is a requirement of the course that prospective students have completed Year 12 of schooling and recommended that students have received a sound result in English and Maths. It is also recommended that prospective students have sound digital literacy skills due to significant computer work required in the Travel Products & Bookings cluster.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Greater Brisbane
Delivery includes one zoom session per week you will need to have access to strong internet and a personal computer that has a camera and a microphone.

Important information

This course does not cover reservations that are required for a Travel Agent or Airline job outcome. You would be required to enrol in the Certificate III in Travel to gain the skills required for these job outcomes.

On completion of the Travel Operations cluster using Travelports CrossCheck travel software you will also receive your industry certificate for CrossCheck travel.

Key student attributes:

Important personal abilities required. You should:

be well groomed at all times
have planning, organisation and time management skills
be able to relate and interact with people from different cultures and backgrounds
have high attention to detail

Key activities

Back office operations using Travelports CrossCheck Travel software
Customer service role-plays
Group work
Presentations

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Prior Experience

I already have an experience, can i get credit?

Fastrack your way to formal education by earning credit for the things you already know.

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Diploma of Travel and Tourism Management

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Marketing Manager
Sales Manager

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Next Start : 15 Apr 2024

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

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Reservation Sales Agent (Tour Operator)
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Next Start : 15 Apr 2024

Certificate III in Events

Kick start your career in events with this entry-level course that will qualify you to work as a conference and events assistant, or in events administration.

Careers

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Full Time : 6 months

Next Start : 15 Apr 2024

Certificate III in Tourism

Course overview

What can I do?

Course outcome:

Study your way

Industry-relevant teachers

Core units

Elective units

Download Brochure

Ask a question

Certificate III in Tourism

Payment Options

How can I pay for this course?

See if you qualify for a subsidy

Payment plan

Upfront payment

Entry requirements

Resources required

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Prior Experience

Related courses

Diploma of Travel and Tourism Management

Careers

Certificate III in Travel

Careers

Certificate III in Events

Careers