SIT30222 | 110835H

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

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STUDY LOCATIONS Greater Brisbane Far North Queensland North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships International

WHAT YOU'LL PAY

Concession

$85 - $2,500

Subsidised

$205 - $3,420

Full Fee

$2,925 - $6,140

International

$7,900

Eligibility calculator

Course overview

Start your career in travel with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business, and online and corporate travel. You will have the skills to seek employment as an international corporate or online travel consultant, or a reservation sales agent for a tour operator.

This course will give you the knowledge to provide advice on domestic and international destinations, process travel-related documentation, prepare quotes, use reservation software, and show cultural and social sensitivities. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an international corporate or online travel consultant, or a reservation sales agent for a tour operator. It will also give you the foundation skills to complete further studies in your field.

What can I do?

Reservation Sales Agent (Tour Operator)
International Corporate or Online Travel Consultant

Course outcome:

SIT30222 Certificate III in Travel

Dual qualification options

If you are passionate about a career in travel, talk to our friendly staff about getting a dual qualification. Give yourself a competitive edge by combining the Certificate III in Travel and the Certificate III in Tourism.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.â€‹

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND003

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITTTVL001

Access and interpret product information

UNIT CODE :
SITTTVL001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTVL002

Provide advice on international destinations

UNIT CODE :
SITTTVL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTVL003

Provide advice on Australian destinations

UNIT CODE :
SITTTVL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTVL004

Sell tourism products or services

UNIT CODE :
SITTTVL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
UNIT NAME
Sell tourism products or services

UNIT CODE
SITTTVL005

Prepare customer quotations

UNIT CODE :
SITTTVL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare customer quotations

UNIT CODE
SITTTVL006

Book tourism products and process documentation

UNIT CODE :
SITTTVL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
UNIT NAME
Book tourism products and process documentation

UNIT CODE
SITTTVL007

Use a computerised reservations or operations system

UNIT CODE :
SITTTVL007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTVL009

Construct international airfares

UNIT CODE :
SITTTVL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
UNIT NAME
Construct international airfares

UNIT CODE
SITXCCS014

Provide service to customers

UNIT CODE :
SITXCCS014

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM007

Show social and cultural sensitivity

UNIT CODE :
SITXCOM007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS005

Participate in safe work practices

UNIT CODE :
SITXWHS005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

UNIT CODE :
SIRXOSM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
UNIT NAME
Maintain ethical and professional standards when using social media and online platforms

UNIT CODE
SITTTVL011

Provide specialist advice on cruises

UNIT CODE :
SITTTVL011

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXWHS006

Identify hazards, assess and control safety risks

UNIT CODE :
SITXWHS006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes.
UNIT NAME
Identify hazards, assess and control safety risks

Note: For some courses, not all electives are available at all campuses.

Ways to study

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Online self-directed

You will access learning materials including documents, videos, assessments and more through Connect - our learning management system and will complete self-paced study. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed		up to 10 months	Full time	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 10 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed	Anytime	up to 6 months	Full time 20 hours per week	Concession: $85 Subsidised: $205 Full fee: $2,925 More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. Anytime The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 6 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time 20 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Concession: $85 Subsidised: $205 Full fee: $2,925 Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed	Anytime	up to 15 months	Part time 15 hours per week	Concession: $85 Subsidised: $205 Full fee: $2,925 More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. Anytime The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 15 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time 15 hours per week The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Concession: $85 Subsidised: $205 Full fee: $2,925 Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 18 months	Part time	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 18 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 10 months	Full time	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 10 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Full time The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online self-directed		up to 18 months	Part time	More Apply
Online self-directed Online Time The estimated proportion of time you will spend each week working through content online. 100% On Campus Time 0% START DATE The date the course will start. Many intakes fill up before this date, so apply as early as you can. The date the course will start. Many intakes fill up before this date, so apply as early as you can. DURATION The expected length of time to complete your course. up to 18 months The expected length of time to complete your course. Workload The amount of time you will need to commit to successfully complete your course. Part time The amount of time you will need to commit to successfully complete your course. WHAT YOU'LL PAY Class format The learning format for your course. Self-paced The learning format for your course. VIRTUAL CLASS Scheduled online classes using web conference software (like Zoom). No Scheduled online classes using web conference software (like Zoom). ASSESSMENT The primary location your assessment will take place. Some courses also require Vocational placement. Online The primary location your assessment will take place. Some courses also require Vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Show me courses from

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Whitsundays - Cannonvale	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online
Townsville - Pimlico	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Travel (SIT30222)

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Certificate III in Travel

COURSE CODE: SIT30222

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

See if you qualify for a subsidy

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays.
Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
The following selection criteria requirements apply only to domestic students:

School leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics; or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies; and
It is also recommended that students have sound digital literacy skills due to significant computer work required in the airfares and reservations units.

International students
The following Selection criteria requirements apply only to International students:

English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.

Resources required

It is recommended that you have access to a personal computer that has a camera and a microphone, reliable internet connection to access TAFE Queensland's online learning system Connect, up-to-date software including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Important information

Students will study how to complete airline reservations and construct airfares using Travelports (Galileo) software. Galileo is one of 3 recognised software programs within the travel and tourism industry. Once a student is competent in one program e.g.: Galileo they can easily adjust to another e.g. Sabre or Amadeus.

On completion of the Airfares and reservations classes students will also receive their industry certificate for Galileo and CrossCheck travel.

Key student attributes
Important personal abilities required

Be well groomed at all times
Planning, organisation and time management skills
Be able to relate and interact with people from different cultures and backgrounds
High attention to detail

Key activities

Computer reservations and airfares bookings using Travelport (Galileo)
Customer service role-plays
Group work
Presentations

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Prior Experience

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Fastrack your way to formal education by earning credit for the things you already know.

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Certificate III in Travel

Course overview

What can I do?

Course outcome:

Dual qualification options

Learning support options

Core units

Elective units

Download Brochure

Ask a question

Certificate III in Travel

Payment Options

How can I pay for this course?

See if you qualify for a subsidy

Payment plan

Upfront payment

International student payment

Entry requirements

Selection criteria

Resources required

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

For International students

Course disclaimer

Prior Experience

Related courses

Certificate III in Events

Careers

Diploma of Travel and Tourism Management

Careers

Certificate III in Tourism

Careers