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SIT50122 | 112776J

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

Apply now
STUDY LOCATIONS Greater Brisbane Far North Queensland
WAYS TO STUDY Online International
WHAT YOU'LL PAY
Concession
$6,145 - $7,180
Subsidised
$7,200 - $8,235
Full Fee
$10,765 - $11,800
International
$13,800
Eligibility calculator

Course overview

Upgrade your career in tourism and travel with this advanced-level qualification. This course will give you the high-level communication and technical skills that you need to manage a travel or tourism business.

Travel and tourism is one of the largest and resilient industries in the world and employers are looking for qualified candidates who provide good customer service, have strong people skills, and are well presented. 

Our industry-expert teachers will ensure you are ready to jump aboard the travel and tourism industry with hands-on and theoretical knowledge gained in the workplace and our state-of-the-art facilities using the latest industry software.This course will give you the skills you need to manage budgets, lead and manage people, plan e-marketing strategies, and sell tourism products and services. 

Successful completion of this course will qualify you to work as a travel or tourism manager and provide you the foundation skills necessary to undertake further study in the field.

What can I do?

  • Tour Operations Manager
  • Travel Agency Manager
  • Marketing Manager
  • Sales Manager

Course outcome:

SIT50122 Diploma of Travel and Tourism Management

Join our Virtual Classroom

100% virtual delivery without compromising on quality and without any on-campus commitments. Real-time interaction and learning between students and educators. Flexibility to study anytime, anywhere, 24/7, classes are recorded for your convenience.

Collaborative learning environments in timetabled virtual classes, two nights a week, plus the opportunity to attend a one-day virtual workshop per skillset.

Complete a specialised skill set or the full qualification. Enrolment opportunities every 8 weeks and multiple intakes per year. Learn more> 

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 10 elective units from the list below. You will also be required to undertake 70 hours of vocational placement in an approved setting.

Online Virtual Classroom
No vocational placement is required.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBTWK501
    Lead diversity and inclusion
    UNIT CODE :
    BSBTWK501
    Unit description :
    This unit describes the skills and knowledge required to lead diversity for a work area. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.
  • UNIT NAME
  • Lead diversity and inclusion

  • UNIT CODE
  • SIRXOSM007
    Manage risk to organisational reputation in an online setting
    UNIT CODE :
    SIRXOSM007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop and implement processes for managing risks to an organisation’s reputation associated with social media and online engagement, including the impacts of online negative commentary, complaints and criticism.
  • UNIT NAME
  • Manage risk to organisational reputation in an online setting

  • UNIT CODE
  • SITTIND003
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS015
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS015
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXCCS016
    Develop and manage quality customer service practices
    UNIT CODE :
    SITXCCS016
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.
  • UNIT NAME
  • Develop and manage quality customer service practices

  • UNIT CODE
  • SITXCOM010
    Manage conflict
    UNIT CODE :
    SITXCOM010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.
  • UNIT NAME
  • Manage conflict

  • UNIT CODE
  • SITXFIN008
    Interpret financial information
    UNIT CODE :
    SITXFIN008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.
  • UNIT NAME
  • Interpret financial information

  • UNIT CODE
  • SITXFIN009
    Manage finances within a budget
    UNIT CODE :
    SITXFIN009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXFIN010
    Prepare and monitor budgets
    UNIT CODE :
    SITXFIN010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.
  • UNIT NAME
  • Prepare and monitor budgets

  • UNIT CODE
  • SITXHRM009
    Lead and manage people
    UNIT CODE :
    SITXHRM009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT004
    Monitor work operations
    UNIT CODE :
    SITXMGT004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT005
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXWHS007
    Implement and monitor work health and safety practices
    UNIT CODE :
    SITXWHS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health, safety and security practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.
  • UNIT NAME
  • Implement and monitor work health and safety practices

Ways to study
  • You will access learning materials including documents, videos, assessments and more through Connect - our learning management system and will complete self-paced study. Learn more

  • Your course and learning materials will be delivered online, but to a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more

  • demo View comparison chart
STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Online virtual classroom
1 year
Part time 3 hours x 2 nights per week plus 1 day workshop per module
demo

Online virtual classroom

  • Online Time

    The estimated proportion of time you will spend each week working through content online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

DURATION

The expected length of time to complete your course.

1 year

The expected length of time to complete your course.

Workload

The amount of time you will need to commit to successfully complete your course.

Part time 3 hours x 2 nights per week plus 1 day workshop per module

The amount of time you will need to commit to successfully complete your course.

WHAT YOU'LL PAY
Class format

The learning format for your course.

Teacher-led, Scheduled

The learning format for your course.

VIRTUAL CLASS

Scheduled online classes using web conference software (like Zoom).

Yes

Scheduled online classes using web conference software (like Zoom).

ASSESSMENT

The primary location your assessment will take place. Some courses also require Vocational placement.

Online and vocational placement

The primary location your assessment will take place. Some courses also require Vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online virtual classroom
1 year
Part time 3 hours x 2 nights per week plus 1 day workshop per module
demo

Online virtual classroom

  • Online Time

    The estimated proportion of time you will spend each week working through content online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

DURATION

The expected length of time to complete your course.

1 year

The expected length of time to complete your course.

Workload

The amount of time you will need to commit to successfully complete your course.

Part time 3 hours x 2 nights per week plus 1 day workshop per module

The amount of time you will need to commit to successfully complete your course.

WHAT YOU'LL PAY
Class format

The learning format for your course.

Teacher-led, Scheduled

The learning format for your course.

VIRTUAL CLASS

Scheduled online classes using web conference software (like Zoom).

Yes

Scheduled online classes using web conference software (like Zoom).

ASSESSMENT

The primary location your assessment will take place. Some courses also require Vocational placement.

Online and vocational placement

The primary location your assessment will take place. Some courses also require Vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online virtual classroom
1 year
Part time 3 hours x 2 nights per week plus 1 day workshop per module
demo

Online virtual classroom

  • Online Time

    The estimated proportion of time you will spend each week working through content online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

DURATION

The expected length of time to complete your course.

1 year

The expected length of time to complete your course.

Workload

The amount of time you will need to commit to successfully complete your course.

Part time 3 hours x 2 nights per week plus 1 day workshop per module

The amount of time you will need to commit to successfully complete your course.

WHAT YOU'LL PAY
Class format

The learning format for your course.

Teacher-led, Scheduled

The learning format for your course.

VIRTUAL CLASS

Scheduled online classes using web conference software (like Zoom).

Yes

Scheduled online classes using web conference software (like Zoom).

ASSESSMENT

The primary location your assessment will take place. Some courses also require Vocational placement.

Online and vocational placement

The primary location your assessment will take place. Some courses also require Vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online virtual classroom
1 year
Part time 3 hours x 2 nights per week plus 1 day workshop per module
demo

Online virtual classroom

  • Online Time

    The estimated proportion of time you will spend each week working through content online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

DURATION

The expected length of time to complete your course.

1 year

The expected length of time to complete your course.

Workload

The amount of time you will need to commit to successfully complete your course.

Part time 3 hours x 2 nights per week plus 1 day workshop per module

The amount of time you will need to commit to successfully complete your course.

WHAT YOU'LL PAY
Class format

The learning format for your course.

Teacher-led, Scheduled

The learning format for your course.

VIRTUAL CLASS

Scheduled online classes using web conference software (like Zoom).

Yes

Scheduled online classes using web conference software (like Zoom).

ASSESSMENT

The primary location your assessment will take place. Some courses also require Vocational placement.

Online and vocational placement

The primary location your assessment will take place. Some courses also require Vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
Anytime
up to 18 months
Part time 3 days per week
  • Concession: $7,180
  • Subsidised: $8,235
  • Full fee: $11,800
demo

Online self-directed

  • Online Time

    The estimated proportion of time you will spend each week working through content online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

Anytime

The date the course will start. Many intakes fill up before this date, so apply as early as you can.

DURATION

The expected length of time to complete your course.

up to 18 months

The expected length of time to complete your course.

Workload

The amount of time you will need to commit to successfully complete your course.

Part time 3 days per week

The amount of time you will need to commit to successfully complete your course.

WHAT YOU'LL PAY
  • Concession: $7,180
  • Subsidised: $8,235
  • Full fee: $11,800
Class format

The learning format for your course.

Self-paced

The learning format for your course.

VIRTUAL CLASS

Scheduled online classes using web conference software (like Zoom).

No

Scheduled online classes using web conference software (like Zoom).

ASSESSMENT

The primary location your assessment will take place. Some courses also require Vocational placement.

Online and vocational placement

The primary location your assessment will take place. Some courses also require Vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Download Brochure

Diploma of Travel and Tourism Management (SIT50122)

Ask a question

Diploma of Travel and Tourism Management

COURSE CODE: SIT50122
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

See if you qualify for a subsidy

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
VET Student Loan - $12,063 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

Learn more
International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. 
Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
While there is no official selection criteria, due to the intensive study schedule it is recommended that students work or have worked in the service industry and / or completed lower level qualifications e.g.: Certificate II or III in Tourism, Certificate III in Travel, Certificate III in Events or a Certificate III in Hospitality.

Online Virtual Classroom
A course / content expert within the faculty will telephone each student to arrange a professional conversation (over a virtual platform).  At this meeting readiness requirements to participate in the course prior to it's start of study will be discussed including RPL and credit transfer opportunities.  **PLEASE NOTE THE PROFESSIONAL CONVERSATION WILL NEED TO OCCUR PRIOR TO FINALISING ENROLMENT**

Face to Face (on campus)
Over 18 years of age and completion of year 12 of high schooling.

TAFE at School
All students must be enrolled in a High School program and have completed Year 11 with sound achievement in English, Mathematics and computer skills.

BKSB
Prior to enrolment, ALL students will need to complete a Basic Key Skills Builder (BKSB) assessment and achieve a competency of at least Exit Level 4 in the Australian Core Skills Framework (ACSF) in both language and numeracy.
Students are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through their own device and internet connection, or through regional TAFE campus classes or library.
To access Higher Level Skills funding or VSL funding for this course the prospective student must meet all subsidy eligibility with parental consent.

International students
The following selection criteria requirements apply only to International students:

  • English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.  

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs of approximately $80.00, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase Industry Standard uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Online Virtual Classroom
It is imperative that students have sound digital literacy skills, access to strong internet and a personal computer with a camera and microphone.

Face to Face (on campus)
Students are provided access to classroom computers and internet access.

Placement

Vaccination requirements 
COVID-19 vaccination requirements across a range of high-risk settings have eased. There are no Public Health Directions in affect requiring you to be vaccinated in high risk settings. However, decisions on mandatory vaccinations will be made by the owner or operator of these settings. Some facilities may also mandate the number of vaccinations required. These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Online Virtual Classroom
No Vocational Placement or Work Experience required.

Face to Face (on campus)
Completing Vocational Placement is compulsory, you are required to undertake a minimum of 70 hours of Vocational Placement to complete this course. You will need to manage your commitments in order to complete a rewarding and successful placement.
A VPC officer will connect with all students and provide placement in a Travel or Tourism Business e.g.: Visitor information centre, Travel Agency, Hotel, Tour wholesaler etc.

Important information

Online Virtual Classroom
The online virtual classroom program is delivered virtually, meaning students will participate in online delivery. 
For this part time delivery model it is a minimum 12 months duration, delivery will consist of 2 night sessions per week x 3hrs per session, with the ability to access recorded sessions for on-demand access. For each teaching block there is also a scheduled workshop.

This course is organised in 8 week teaching blocks. This program will require students to complete a minimum of  9 sets of 8 week teaching blocks to complete the full qualification to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study. 

Please view the Virtual Delivery Flyer.

TAFE at School
High school students enrolling in this delivery will complete a total of 12 of 23 units (Stage 1) from the SIT50122 Diploma of Travel and Tourism Management qualification across year 12 of their high school enrolment.  Upon successful completion of Stage 1 of the program, students will achieve 8 QCE points and have met all requirements of Semester 1 of the qualification and will complete Semester 2 (Stage 2) of the mainstream SIT50122 Diploma of Travel and Tourism qualification once they have graduated from high school.

 

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Prior Experience

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