BSB30120

Certificate III in Business

Medical Administration

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in a medical office environment.

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STUDY LOCATIONS Greater Brisbane Online

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

Concession

$1,925

Subsidised

$2,575

Full Fee

$4,515

Eligibility calculator

Course overview

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in medical office environment.

According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job openings expected over the next five years, ensuring strong job outcomes for graduates.

This course will give you a sound basis in sustainable and inclusive work practices and help you to develop strong workplace communication skills. You will also learn how to maintain workplace health and safety. In this specialisation you will also develop practical skills including how to maintain patient records, confidentiality and how to interpret and apply medical terminology.

This course is taught by industry experts that are dedicated to guiding you to achieve your goals, no matter where your career takes you.

Successful completion of the course provides you with the practical skills to work in medical administration and reception roles. You will also develop a solid foundation for further study.

What can I do?

Medical Receptionist
Medical Secretary

Course outcome:

BSB30120 Certificate III in Business

Online study options

Online virtual classroom – includes immersive reality experiences, virtual skills coaches and collaborative learning environments in timetabled virtual classes three days per week. Learn more >

Online self-directed – includes on-demand tutorials, giving you ultimate flexibility and freedom to set your own deadlines and study part-time when and where it suits you. Learn more >

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What you will study

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCRT311

Apply critical thinking skills in a team environment

UNIT CODE :
BSBCRT311

Unit description :
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
UNIT NAME
Apply critical thinking skills in a team environment

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTWK301

Use inclusive work practices

UNIT CODE :
BSBTWK301

Unit description :
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace.
UNIT NAME
Use inclusive work practices

UNIT CODE
BSBWHS311

Assist with maintaining workplace safety

UNIT CODE :
BSBWHS311

Unit description :
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisationâ€™s work health and safety (WHS) policies, procedures and programs as part of a small work team.
UNIT NAME
Assist with maintaining workplace safety

UNIT CODE
BSBXCM301

Engage in workplace communication

UNIT CODE :
BSBXCM301

Unit description :
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
UNIT NAME
Engage in workplace communication

UNIT CODE
UNIT NAME

Greater Brisbane

Greater Brisbane

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

Online Virtual Classom: Technology cluster

Online Virtual Classom: Technology cluster

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

Online Virtual Classroom: Business (Medical Administration) cluster

Online Virtual Classroom: Business (Medical Administration) cluster

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

Online Self-Directed

Online Self-Directed

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

Note: For some courses, not all electives are available at all campuses.

Ways to study

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CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Australian Virtual Business College	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Business (BSB30120)

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Certificate III in Business

COURSE CODE: BSB30120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

See if you qualify for a subsidy

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
While there are no entry requirements for this course, TAFE Queensland requires you to have a good knowledge of computer basics and a sound achievement in Year 10 Maths, and English is desirable.
All age applicants are welcome.

Basic Key Skills Builder (BKSB)
All students are required to complete the Basic Key Skills Builder (BKSB) to identify any learning support needs and meet any regulatory and/or funding requirements. Read more about completing your BKSB with TAFE Queensland here.

It is recommended that learners have an understanding of basic business and technology concepts, which may have been acquired through previous training programs, qualifications and/or work experience.

Students are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through their own device and internet connection, or through TAFE campus locations closest to your home location.

Resources required

To get the best education experience, your computer/device will need to meet the following minimum requirements:

device running Windows 10 or later (or MacOS 11 or later)
access to a webcam and headset with microphone
access to an up-to-date version of Google Chrome
access to a reliable high-speed broadband internet connection
Office 365 for students is now available. Learn more >

Important information

Online Self-Directed
When studying Online self-directed it is strongly recommended students follow the order of study and enrol in no more than two units per intake or the units required to complete one cluster/stage, unless otherwise advised.

Online Virtual Classroom
The online virtual classroom program is delivered virtually, meaning students will participate in online delivery. Duration of course is up to 8 months, classes are timetabled 3 days per week (4 hours each) and students have the ability to attend tutorials and access recorded training sessions for on-demand access.

This course is organised in 7 week teaching blocks. This program will require students to complete 4 sets of 7 week teaching blocks to complete the full qualification. To learn more about online virtual classroom teaching blocks, please view the virtual delivery academic calendar here. Prior to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study.

Learn more about the Australian Virtual Business College.

On Campus Delivery
This program will be delivered on campus 3 days a week over 2 terms full-time and completed in up to 9 months (if studying part-time). Tutorials are offered weekly as additional support. Students are able to enrol 4 times a year – January, April, July and October.
In the week prior to classes commencing, orientation will take students through Connect, the Learning Management System where all learning resources are stored. Orientation will include Library and Student support tours, as well as other student services available on campus.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Prior Experience

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