BSB30120

Certificate III in Business

Kick start your career with this entry-level course in business. This course will give you the practical skills to successfully work in an office or business environment.

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STUDY LOCATIONS Greater Brisbane

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

Concession

$1,485 - $2,015

Subsidised

$2,160 - $2,695

Full Fee

$4,160 - $4,695

Eligibility calculator

Course overview

Kick start your career with this entry-level course in business. This course will give you the practical skills to successfully work in an office or business environment.

According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job openings expected over the next five years, ensuring strong job outcomes for graduates.

You will develop a broad range of knowledge covering keyboard speed and accuracy and health and safety for yourself and others. You also have the opportunity to specialise in units that focus on payroll processing, electronic presentations, working effectively with diversity, and the use of business technology. This course is taught by industry experts that are dedicated to guiding you to achieve your goals, no matter where your career takes you.

Successful completion of the course provides you with the practical skills to work in many office and business roles. You will also develop a solid foundation for further study.

What can I do?

Junior Personal Assistant
Office Assistant
Receptionist
Accounts Clerk

Course outcome:

BSB30120 Certificate III in Business

Other study options

Online virtual classroom – includes immersive reality experiences, virtual skills coaches and collaborative learning environments in timetabled virtual classes three days per week. Learn more >

What you will study

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCRT311

Apply critical thinking skills in a team environment

UNIT CODE :
BSBCRT311

Unit description :
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
UNIT NAME
Apply critical thinking skills in a team environment

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTWK301

Use inclusive work practices

UNIT CODE :
BSBTWK301

Unit description :
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace.
UNIT NAME
Use inclusive work practices

UNIT CODE
BSBWHS311

Assist with maintaining workplace safety

UNIT CODE :
BSBWHS311

Unit description :
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation's work health and safety (WHS) policies, procedures and programs as part of a small work team.
UNIT NAME
Assist with maintaining workplace safety

UNIT CODE
BSBXCM301

Engage in workplace communication

UNIT CODE :
BSBXCM301

Unit description :
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
UNIT NAME
Engage in workplace communication

UNIT CODE
UNIT NAME

Greater Brisbane

Greater Brisbane

UNIT CODE
BSBFIN301

Process financial transactions

UNIT CODE :
BSBFIN301

Unit description :
This unit describes skills and knowledge required to prepare, process and maintain financial transactions and to reconcile outstanding accounts.
UNIT NAME
Process financial transactions

UNIT CODE
BSBFIN302

Maintain financial records

UNIT CODE :
BSBFIN302

Unit description :
This unit describes the skills and knowledge required to maintain daily financial records such as reconciling systems for debtors and creditors, preparing and maintaining a general ledger and trial balance. It also includes activities associated with monitoring cash control for accounting purposes.
UNIT NAME
Maintain financial records

UNIT CODE
BSBHRM416

Process payroll

UNIT CODE :
BSBHRM416

Unit description :
This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems.
UNIT NAME
Process payroll

UNIT CODE
BSBOPS303

Organise schedules

UNIT CODE :
BSBOPS303

Unit description :
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.
UNIT NAME
Organise schedules

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC202

Use digital technologies to communicate in a work environment

UNIT CODE :
BSBTEC202

Unit description :
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
UNIT NAME
Use digital technologies to communicate in a work environment

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

UNIT CODE
BSBTEC303

Create electronic presentations

UNIT CODE :
BSBTEC303

Unit description :
This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms.
UNIT NAME
Create electronic presentations

Online self-directed

Online self-directed

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBOPS304

Deliver and monitor a service to customers

UNIT CODE :
BSBOPS304

Unit description :
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
UNIT NAME
Deliver and monitor a service to customers

UNIT CODE
BSBOPS303

Organise schedules

UNIT CODE :
BSBOPS303

Unit description :
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.
UNIT NAME
Organise schedules

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

Online Virtual Classroom

Online Virtual Classroom

UNIT CODE
BSBFIN301

Process financial transactions

UNIT CODE :
BSBFIN301

Unit description :
This unit describes skills and knowledge required to prepare, process and maintain financial transactions and to reconcile outstanding accounts.
UNIT NAME
Process financial transactions

UNIT CODE
BSBFIN302

Maintain financial records

UNIT CODE :
BSBFIN302

Unit description :
This unit describes the skills and knowledge required to maintain daily financial records such as reconciling systems for debtors and creditors, preparing and maintaining a general ledger and trial balance. It also includes activities associated with monitoring cash control for accounting purposes.
UNIT NAME
Maintain financial records

UNIT CODE
BSBINS202

Handle receipt and dispatch of information

UNIT CODE :
BSBINS202

Unit description :
This unit describes the skills and knowledge required to receive and distribute incoming information, and to collect and despatch outgoing information using both digital and non-digital methods.
UNIT NAME
Handle receipt and dispatch of information

UNIT CODE
BSBOPS303

Organise schedules

UNIT CODE :
BSBOPS303

Unit description :
This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation. It involves using manual and electronic diaries, schedules and other appointment systems.
UNIT NAME
Organise schedules

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Caboolture	On campus with some online	07 Oct 2025	6 months	Full time 3 days per week	Concession: $2,015 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,695 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,695 This is the total course fee. Read more about student loans and payment plans. More Apply
Caboolture On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,015 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,695 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,695 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Loganlea	On campus with some online	07 Oct 2025	6 months	Full time 3 days per week	Concession: $2,015 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,695 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,695 This is the total course fee. Read more about student loans and payment plans. More Apply
Loganlea On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 07 Oct 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,015 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $2,695 There are a range of government funded courses available for eligible students. Learn more Full fee: $4,695 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choose your study location

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, online or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Business (BSB30120)

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Certificate III in Business

COURSE CODE: BSB30120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

While there are no entry requirements for this course, TAFE Queensland requires you to have a good knowledge of computer basics and a sound achievement in Year 10 Maths, and English is desirable.

All age applicants are welcome.

Traineeship pathway
To study a traineeship program you must be indentured as a trainee with your employer.

Employers need to be able to provide necessary human and physical resources to qualify for a trainee.

Find out more on how to become an apprentice or trainee

Resources required

Students are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through their own device and internet connection, or through TAFE campus locations closest to your home location.

To get the best education experience, your computer/device will need to meet the following minimum requirements:

device running Windows 10 or later (or MacOS 11 or later)
access to a webcam and headset with microphone
access to an up-to-date version of Google Chrome
access to a reliable high-speed broadband internet connection
Office 365 for students is now available. Learn more >

Important information

Online Virtual Classroom
The online virtual classroom program is delivered virtually, meaning students will participate in online delivery.
Duration of course is up to 8 months, delivery will consist of 3 days per week, with the ability to access recorded sessions for on-demand access.

For TAFE at Schools delivery up to 3 terms duration, delivery will consist of 2 afternoons (3.30pm until 5.00pm) per week, with the ability to access recorded sessions for on-demand access.

This course is organised in 7 week teaching blocks. This program will require students to complete 4 sets of 7 week teaching blocks to complete the full qualification. To learn more about online virtual classroom teaching blocks, please view the virtual delivery academic calendar here or TAFE at Schools academic calendar here. Prior to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study.

Learn more about the Australian Virtual Business College.

Online Self-Directed
When studying Online self-directed it is strongly recommended students follow the order of study and enrol in no more than two units per intake or the units required to complete one cluster/stage, unless otherwise advised.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Related courses

Certificate IV in Business

Set yourself apart with this mid-level course in business. You'll gain specialised skills that will allow you to work in many business roles such as project officer, sales agent or executive personal assistant.

Careers

Sales Agent
Sales Account Assistant
Project Officer
Office Administrator
Executive Personal Assistant
Administrator

Part Time : 4 terms

Next Start : 14 Jul 2025