IELTS testing

If you believe there has been a mistake with your IELTS test score you can apply for a re-mark of one or all modules of your test within six weeks of the test date. To apply, please visit the Customer Service Centre at our Southport campus, complete an Enquiry on Results Form, and submit your original Test Report Form with your application. A fee of A$176 applies which is refundable if your score changes.

If you request a transfer more than five weeks before the original test date a fee of $98.75 (excluding GST) applies. You must select an available test in the next three months. You cannot transfer your test date less than five weeks before the test date unless you can provide proof that you have experienced serious illness, injury, hospital admission, bereavement, hardship, trauma, or military service.

If you didn't get the results that you were hoping for, you can apply to sit the test again as soon as you're ready. There is no limit on the number of times you can sit the test. It is strongly advised that you prepare properly for the test and complete some practice test materials before attempting the test again.

Your IELTS test results can be sent to a maximum of five eligible receiving institutions by completing the Recognising Organisations section on your application form. Eligible receiving institutions include government departments, colleges and universities, professional associations, and employers. Agents and family members cannot be nominated to receive Test Report Forms.

If you cancel more than five weeks before your test you will be charged a cancellation fee of $93.75 (excluding GST). If you cancel within five weeks of the exam date the exam fee is non-refundable unless you provide satisfactory evidence of serious illness, bereavement, or trauma no later than five working days after the exam date. Statutory declarations or certificates signed by family members will not be accepted.

If you change your address before the test date please advise us by email. Include your full name, test date, module, and your new address. If you move without advising us we cannot replace your Test Report Form.

Your IELTS test results for Computer Delivered IELTS will be available 2 - 5 days after your test date. You will be able to view a preview of your test results online after 6pm on release day and available to view for 28 days. Please note that your results from the preview cannot be used as an official confirmation of your score. Your official Test Report Form will be mailed to your home address. To preview your results please visit the IELTS website.

If you've submitted your application and need to make a change to your details you can do this in person or via email. Please visit the Customer Service Centre at TAFE Queensland Southport with your passport and receipt, or email the TAFE Queensland IELTS Test Centre (from the email account used on your application form) including your full name and test date.

If you need additional Test Report Forms, and you did not request these at the time of application, you will need to pay an administrative fee of AU$30 for each additional copy.

If you made a mistake on your application form and need to have this amended on your Test Report Form an administration fee of AU$30.00 will be charged to reprint the new Test Report Form. The original Test Report Form will need to be returned to us before the reprint can be actioned.

We do not recommend having your results sent overseas as we cannot guarantee the delivery of mail overseas. All mail including overseas mail is sent as standard mail with Australia Post if however you would like to have your results mailed overseas you must provide us with a stamped, addressed international envelope before the test. The delivery address should be written in both English and the destination country. The international envelope should be provided to us before the test.

To provide feedback on any aspect of your test day experience, or if you have any concerns that you would like addressed, please contact the Administrator by emailing IELTS.GoldCoast@tafe.qld.edu.au.