CHC32015

Certificate III in Community Services

Kick start your career in the social sector with this entry level qualification that will get you working with your community faster.

Apply now

STUDY LOCATIONS Greater Brisbane Sunshine Coast Darling Downs and South West Far North Queensland North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

Concession

$1,285

Subsidised

$1,610

Full Fee

$4,190

Eligibility calculator

Course overview

Get out amongst the community sooner with this entry level qualification. This course is perfect for people who want to work in community services, or those looking for the foundation skills necessary to complete further studies in the field.

According to the Australian Government's Job Outlook service, the number of people working in community and welfare support is expected to grow strongly in the coming years. This large occupation has strong job prospects with around 30,000 job openings anticipated over the next five years.

This qualification will give you core skills in managing personal stressors in the workplace, working with diverse people, and the communication skills required for operating in community services organisations. Our team of highly qualified, industry experienced teachers will equip you with the tools you need to succeed in the field, while connecting you with potential future employers.

Successful completion of this course will give you the practical skills and confidence you need to seek employment as a community services, migrant support, or neighbourhood centre worker. It will also give you a solid foundation for further studies at a diploma level or higher.

What can I do?

Varied Community Support Worker Roles
Individual Community Support Worker
Neighbourhood Centre Worker
Community Services Worker

Course outcome:

CHC32015 Certificate III in Community Services

Recognition of experience

Your years of industry experience count for something. With our Recognition of Prior Learning (RPL), we can help you fill in your gaps in knowledge to gain or upgrade your qualifications faster.

What you will study

The successful achievement of this qualification requires you to complete 5 core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
CHCCCS016

Respond to client needs

UNIT CODE :
CHCCCS016

Unit description :

This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
UNIT NAME
Respond to client needs

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
HLTWHS002

Follow safe work practices for direct client care

UNIT CODE :
HLTWHS002

Unit description :

This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
UNIT NAME
Follow safe work practices for direct client care

UNIT CODE
HLTWHS006

Manage personal stressors in the work environment

UNIT CODE :
HLTWHS006

Unit description :

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
UNIT NAME
Manage personal stressors in the work environment

UNIT CODE
UNIT NAME

North and Far North Queensland

North and Far North Queensland

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCAOD001

Work in an alcohol and other drugs context

UNIT CODE :
CHCAOD001

Unit description :

This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector.
UNIT NAME
Work in an alcohol and other drugs context

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Greater Brisbane (excluding Springfield)

Greater Brisbane (excluding Springfield)

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCDE003

Work within a community development framework

UNIT CODE :
CHCCDE003

Unit description :

This unit describes the skills and knowledge required to work within a community development framework. A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.
UNIT NAME
Work within a community development framework

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCGRP001

Support group activities

UNIT CODE :
CHCGRP001

Unit description :
This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
UNIT NAME
Support group activities

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

UNIT CODE
CHCSET001

Work with forced migrants

UNIT CODE :
CHCSET001

Unit description :

This unit describes the skills and knowledge required to work with, and for, refugees within an ethical, social, political and economic context.
UNIT NAME
Work with forced migrants

Sunshine Coast

Sunshine Coast

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCCS009

Facilitate responsible behaviour

UNIT CODE :
CHCCCS009

Unit description :

This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.
UNIT NAME
Facilitate responsible behaviour

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDFV001

Recognise and respond appropriately to domestic and family violence

UNIT CODE :
CHCDFV001

Unit description :
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
UNIT NAME
Recognise and respond appropriately to domestic and family violence

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Gold Coast

Gold Coast

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCAOD001

Work in an alcohol and other drugs context

UNIT CODE :
CHCAOD001

Unit description :

This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector.
UNIT NAME
Work in an alcohol and other drugs context

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCDIS003

Support community participation and social inclusion

UNIT CODE :
CHCDIS003

Unit description :

This unit describes the skills and knowledge required to assist with supporting people with disability in community participation and social inclusion using a person-centred approach. This involves enabling people to make choices to maximise their participation in various community settings, functions and activities to enhance psychosocial well-being and lifestyle in accordance with the person's needs and preferences.
UNIT NAME
Support community participation and social inclusion

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

UNIT CODE
HLTAID011

Provide First Aid

UNIT CODE :
HLTAID011

Unit description :
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
UNIT NAME
Provide First Aid

Darling Downs and South West (including Springfield)

Darling Downs and South West (including Springfield)

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCADV001

Facilitate the interests and rights of clients

UNIT CODE :
CHCADV001

Unit description :

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
UNIT NAME
Facilitate the interests and rights of clients

UNIT CODE
CHCCDE003

Work within a community development framework

UNIT CODE :
CHCCDE003

Unit description :

This unit describes the skills and knowledge required to work within a community development framework. A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues.
UNIT NAME
Work within a community development framework

UNIT CODE
CHCCOM001

Provide first point of contact

UNIT CODE :
CHCCOM001

Unit description :

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
UNIT NAME
Provide first point of contact

UNIT CODE
CHCGRP001

Support group activities

UNIT CODE :
CHCGRP001

Unit description :
This unit describes the skills and knowledge required to participate in, and provide general support for, group work. It does not include the leadership or facilitation of groups.
UNIT NAME
Support group activities

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
CHCMHS001

Work with people with mental health issues

UNIT CODE :
CHCMHS001

Unit description :

This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
UNIT NAME
Work with people with mental health issues

Note: For some courses, not all electives are available at all campuses.

Ways to study

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CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Springfield	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Mooloolaba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Toowoomba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Townsville - Pimlico	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Community Services (CHC32015)

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Certificate III in Community Services

COURSE CODE: CHC32015

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

See if you qualify for a subsidy

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

Placement

We encourage students to undertake a minimum of 80 hours work experience to provide experience and context for the types of settings and roles in the Community Services sector. This practical work experience also supports gaining employment in the sector.Students choosing to participate in voluntary work experience may be required to obtain a blue card and/or criminal history check dependent on the requirements of their work experience provider.

Vaccination requirements
COVID-19 vaccination requirements across a range of high-risk settings have eased. There are no Public Health Directions in affect requiring you to be vaccinated in high risk settings. However, decisions on mandatory vaccinations will be made by the owner or operator of these settings. Some facilities may also mandate the number of vaccinations required. These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Prior Experience

I already have an experience, can i get credit?

Fastrack your way to formal education by earning credit for the things you already know.

Click here

Related courses

Certificate IV in Community Services

Progress your career in the community services sector with this intermediate-level course that will qualify you to work in a diverse range of settings in community services.

Careers

Residential Care Worker
Community Health Worker
Relationship Educator
Volunteer Coordinator
Migrant Community Worker
Tenants Advisory Worker
Community Development Worker
Family Support Worker
Community Services Worker

Full Time : 1 year

Next Start : 08 Jul 2024

Certificate III in Community Services

Course overview

What can I do?

Course outcome:

Recognition of experience

Core units

Elective units

Download Brochure

Ask a question

Certificate III in Community Services

Payment Options

How can I pay for this course?

See if you qualify for a subsidy

Payment plan

Upfront payment

Entry requirements

Resources required

Placement

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Prior Experience

Related courses

Certificate IV in Community Services

Careers